Orbit is a DOMAIN AGNOSTIC Field Force Automation Software that your organization can use to reach excellence and BOOST enterprise performance management by Automating and optimizing all processes of online work order forms generation, Customer activity management, Field Service Management.
Greater customer satisfaction can be built through proper use of Orbit customer service management software for improving customer loyalty, in turn resulting to long term value of customer.
Real time location tagging help managers to easily access employee performance and also take corrective measures if there is uneven workforce distribution on the field. Orbit helps the field Executives to have all the information and also provide steps to complete the work on time and update it back to the Manager from the field. Orbit mobile and web Application will provide the best territory management solution for the field workforce due to its intelligent GPS location tagging service.
Scheduling and dispatching field employees to the right location at right time is difficult when you
have limited manpower and have to attend to larger customer base in diverse regions. Sending the person
with the Right Skill set at the Right time will help to close the Visit/Call Tickets much faster and
significantly increases customer satisfaction. Our job scheduling software ensures high quality delivery
of work on-time.
Quality Customer interactions are critical for improving Customer Satisfaction. For Companies to grow customer satisfaction is paramount. It is often very challenging to gather accurate and authentic information about customer visits at their location. It is also very difficult to plan, execute and report these visits in near real time from remote locations. Orbit addresses these challenges using it’s mobility based solution to capture any customer activity and monitor field employees using mobile devices.
Orbit is the ideal field force manager that drives field activities and sales force automation process
more effectively, providing a competitive advantage over others. Orbit gives access to all information
with/without data connectivity. This mobile workforce management solution helps with workforce
scheduling and activity tracking for optimum results.
Orbit facilitates capture of various type of field data. The data validation rules based on regular
expression and basic constraints like range, min and max basic data types enable the auditing in field
and its offline capability also allows to upload /store data while offline.
Ensuring field employees are at the right location at right time is difficult when you have limited manpower and have to attend to larger customer base in diverse regions. Sending the person with the Right Skill set at the Right time with real time location and activity updates for time accountability will help to close the Visit/Call Tickets much faster and significantly increases work efficiency.
Orbit has come out with a solution that solves the great inefficiencies that exist in many organizations due to the paper and whiteboard systems that are in place as the primary method for dispatch, scheduling, work orders and invoicing.We have created an all-in-one platform that included scheduling and reporting through automated, bidirectional, real time communication between the field and the office. The system output will increase the revenue for our clients by providing cues for up-sell and cross-sell opportunities, optimizing operations and service calls, improving productivity, and ultimately improving both customer and employee satisfaction.
Map view of current Field force location and re-assign capability
Field Schedules are available on Mobile Application
Interactive calendar interface for Work Scheduling and Dispatch
Auto Dispatching based on Personal Identification, area, availability, customers, proximity
Location Aware dispatching
One calendar View of Field’s Team availability
Priority based Scheduling for Tasks
Price per-user basis
Price per-user basis
Price per-user basis
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